Privacy Policy

1. Introduction

Major Premium LLC ("Company", "we", "us", or "our") operates the website majorpremium.com and provides handyman and home improvement services in the Las Vegas, Nevada metropolitan area. This Privacy Policy describes how we collect, use, and share your personal information when you use our services, visit our website, or communicate with us.

2. Information We Collect

We collect the following types of information:

• Contact Information: Name, phone number, email address, and physical address
• Service Information: Details about your service requests, project descriptions, property information, and scheduling preferences
• Communication Records: SMS messages, phone call records, and email correspondence related to our services
• Payment Information: Billing details processed through secure third-party payment processors
• Website Data: IP address, browser type, pages visited, and other standard analytics data

3. How We Use Your Information

We use your information to:

• Provide, manage, and improve our handyman and home improvement services
• Send appointment confirmations, project estimates, and service updates via SMS and email
• Respond to your inquiries and customer service requests
• Send appointment reminders and follow-up communications
• Process payments and manage billing
• Comply with legal obligations

4. SMS/Text Messaging Policy

When you contact Major Premium LLC via phone, text, or our website contact form, you may receive transactional SMS messages including:

• Appointment confirmations and reminders
• Project estimates and quotes
• Service updates and completion notifications
• Follow-up communications regarding your project

Opt-In: By submitting a service request through our website, calling our business number, or texting us, you consent to receive transactional SMS messages from Major Premium LLC at the phone number provided.

Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. You may also contact us at (725) 259-3047 or hello@majorpremium.com to request removal.

HELP: Reply HELP to any message for assistance or contact us at (725) 259-3047.

Message Frequency: Message frequency varies based on your service requests. Typically 2-5 messages per service interaction.

Message and Data Rates: Standard message and data rates may apply.

We do not sell, share, or use your phone number for marketing purposes. SMS is used exclusively for transactional communications related to services you have requested.

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Workers and contractors assigned to complete your requested services
• Technology Partners: Hosting, payment processing, and communication service providers (e.g., Twilio for SMS, Stripe for payments)
• Legal Requirements: When required by law or to protect our rights

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encrypted data transmission, secure data storage, and access controls.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS communications

8. Contact Us

For privacy-related inquiries, contact:

Major Premium LLC
10750 El Camino Road, Las Vegas, NV 89141
Phone: (725) 259-3047
Email: hello@majorpremium.com